Warranty Period: The warranty period of WOOYOUNGMI products is one year from the date of purchase.
This refers to the period during which the customer can claim compensation (free repair, exchange, refund) from the manufacturer due to a fault in the product attributable to the manufacturer (sewing, fabric, materials).
※ Regulations for Compensation for Damages (Fault Attributable to the Consumer)
- Fabric, subsidiary materials and sewing defects: Free repair, or exchange or refund where repair is not possible, within one year from the date of purchase.
- We are not responsible for compensation for product damage caused by the customer's carelessness, deformations caused by incorrect washing, and product quality beyond the one-year warranty period.
※ Occasionally, there may be a difference of opinion in the price calculation during the compensation process. Please present the receipt provided when first purchasing the product.
After the warranty period has lapsed, we will reduce the price based on the damage compensation standards announced by the Korea Institute of Finance and Economy.
Clear product defects (sewing defects, fabric defects, subsidiary materials, size defects) will be dealt with by customer service.
However, there may be disagreement in the process of judging the fault.
In this case, you can request customer service to identify the cause and inform you of the findings of mediation by the Korean Consumer Consortium.
The Korean Women's Consumer Consortium is a consumer organization that advocates consumer interests, discusses disputed clothing every Wednesday, and informs the client (customer or manufacturer) of the results (every Friday).
Our customer service department provides free deliberations by making a request to the Consumer Union upon the request of the customer.
A/S application email: firstname.lastname@example.org